FAQS
HOW DO I CARE FOR MY SWIMWEAR?
We recommend you observe the following instructions:
- Cold hand wash or gentle machine wash at 40°C immediately after each use, ensuring all salt, sand and chlorine is removed
- Cold hand wash or gentle machine wash at 40°C immediately after each use, ensuring all salt, sand and chlorine is removed
- Do not soak
- To dry, squeeze off excess water and lay flat or delicate spin
- Avoid drying in direct sunlight
- Do not iron, bleach, wring, tumble dry, dry clean or wash in warm or hot water
- Store in a cool dry place
- Avoid oils and tinted sunscreen
- Do not stretch or pull your swimwear with force
- We do not take responsibility for the balling of fabrics and loss of elasticity
- Do not wear your swimwear in spa baths as fading and damage to your swimsuit may occur
- Avoid rough surfaces
- Do not roll up or pack when wet
WHAT SIZE SHOULD I BUY?
Our swimsuits come in sizes 6 to 16 for women of all shapes.
We understand that choosing your size may be difficult, if you need further assistance, please email us at customerare@suzu.ltd We will be happy to help!
We understand that choosing your size may be difficult, if you need further assistance, please email us at customerare@suzu.ltd We will be happy to help!
Please note our swimwear is designed to fit firm. High-waisted bottoms and one-pieces will feel firm when pulling up over your hips due to the extra fabric coverage which should help to eliminate bagging and wrinkling. If you prefer a less firm fitting swimsuit, we recommend that you order a size larger than your regular size.
SUZU also offers three variations in the cut of the swimwear bottoms we design:
Full Blush – this cut offers the most coverage
Half Blush – this cut offers some coverage
Brazilian – this cut offers the least coverage
WHAT IS A PRE-ORDER?
Occasionally some items may be available for sale on our website as a Pre-Order. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as Pre-Order, with an estimated date of arrival listed in the product description. You may cancel a Pre-Order up until the time your order has been processed. To cancel, email us at customercare@suzu.ltd
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the product price.
We accept payment via AfterPay, PayPal, Apple Pay, Visa and Mastercard credit or debit cards.
We accept payment via AfterPay, PayPal, Apple Pay, Visa and Mastercard credit or debit cards.
CAN I USE MULTIPLE PROMO CODES?
Unfortunately not. Only one promo/discount code can be used per transaction.
CAN I CHANGE MY ORDER?
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please email customercare@suzu.ltd within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended, nor order cancelled.