RETURNS

Thank you for choosing SUZU for your swimwear needs! Your satisfaction is our top priority, and we're here to ensure your shopping experience is nothing short of amazing. If you're not completely happy with your purchase, we've made our returns process as seamless as possible. Here's how it works:

Returns are accepted within 14 days of receiving your order, and we offer store credit for your returned items. Returns outside of this period will not be accepted.

We accept returns for reasons such as change of mind, size changes, and style changes, providing you with a store credit to explore more SUZU styles. Please note that refunds are only issued in the case of manufacturing faults.

To be eligible for return, items must be in their original condition, including being unworn, unwashed, in original SUZU zip-lock bag and with all tags and hygiene liners intact. Additionally, please ensure there are no odours, including perfumes, as this may affect the return process.

If trying on swimwear, please do so over your own underwear. For hygiene reasons, we may refuse to accept a return if it's obvious that this has not been adhered to, and the item will be returned to you at your own expense. Any soiled items will be rejected. No returns will be excepted if the hygiene sticker has been removed.

Please keep in mind that sale items, free gifts, promotional items, and items purchased with a discount, are final sale and cannot be returned.

Customers are responsible for return shipping costs, and we recommend using a tracked shipping method for peace of mind. SUZU will not be held responsible for lost or damaged return items.

Once your return reaches our warehouse, please allow up to 3 business days for us to process your store credit. This credit will be valid for 3 years and can be used towards any future SUZU online purchases.

If you believe you've received an incorrect item, please reach out to our customer care team at returns@suzu.ltd immediately.

For faulty items, please follow the prompts in your SUZU account portal. Please note that we are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty. We reserve the right to determine a genuine fault or damage to an item.

To initiate a return, simply click here to access your SUZU account portal.

Within your account you can easily manage and initiate returns, view a convenient list of your orders in one place, select the products you want to return from the order, share the reason for returning the products, and keep track of the returns process.

Thank you for your understanding, and if you have any further questions or concerns, please don't hesitate to contact us at customercare@suzu.ltd. We're here to help!

 

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